Delivering creative
subscription solutions

“We ensure that your brand is delivered safely and
cost-effectively into the hands of your readers.”

Ginny Heffer

Customer Services Manager

Powering customer acquisition and retention

You want to get your products efficiently into the hands of readers. So do we.
Combining the best customer service, end-to-end fulfilment technology and
direct mailing we maximise reader acquisition and retention.

Subscription marketing and fulfilment is a vital channel for magazine brands. Subscriptions account for a huge share of magazine sales, which is
attributable in no small part to increasingly savvy consumers, responding to increasingly creative subscription strategies. As a result of evolving consumer
behaviour, readers now expect to be able to purchase their favourite magazine brands online, either as a digital version or a physical copy. Our
direct-to-consumer model ensures that they can do both.

ACCOUNT
MANAGEMENT

Our team of account managers works with you to
create dynamic and innovative subscription
marketing strategies designed to reach and grow
your subscription base. Through our extensive
analytical tools and reporting, we will help you
maximise acquisition and retention rates and
measure the lifetime value of your customers.

SUBSCRIPTION
MARKETING

Implementing innovative subscription strategies is
at the core of what we do. We use our extensive
experience in magazine direct marketing aligned
with the brand values of your product to reach and
grow your total audience through exceptionally
effective acquisition and retention strategies.

DATABASE
MANAGEMENT

We boast a sophisticated multi-functional and
comprehensive subscription database platform
which is designed to manage all types of
subscriptions including print, digital and bundled
packages. We utilise this data to its maximum
potential – analysing and reporting every step of
the way.

PAYMENT
GATEWAY

Our payment gateway supports all major payment
methods available. You can count on our flexibility
and readiness to deal with your transactions
intelligently and smoothly no matter what modes
of payment you choose, whether that be credit
card, direct debit, PayPal or managing payments by
cheque.

CUSTOMER
SERVICE CENTRE

The InterMedia customer service centre is manned
by a fully trained hands-on customer care team.
Customer support is available 24/7 to all our
customers ensuring you get the help you need,
when you need it. They offer assistance however
you prefer, whether via our online support process,
email or phone.

MARKET REPORTING
& INTELLIGENCE

Our suite of market intelligence reports provides
information in real-time, allowing our clients
access to the very latest information through our
dedicated online client portal or mobile app. All
reporting is tailored in accordance with your
individual needs and your account manager will
work with you to deliver complete satisfaction.

FINANCIAL
REPORTING

An intrinsic element of the InterMedia service is to
provide timely payments and detailed financial
reports which are fully auditable and compliant
with the latest VAT legislation. Financial reporting
includes features such as cash reconciliation and
immediate forward liability as quickly and
accurately as possible.

DIRECT MAIL
& DESPATCH

lnterMedia provides a secure warehouse and
inventory management system which caters for
the storage and despatch of products to
customers through our sister company, lnterSend.
We are able to eectively manage current and
back issue stock, as well as gift and ailiated brand
merchandise.

Partnering with us
NO PROJECT IS TOO BIG OR TOO SMALL
Contact us today to see how partnering with InterMedia can help
grow your business. Call us on +44 (0) 1293 312001 or email
getintouch@inter-media.co.uk.
CONTACT US
Get in touch

Unit 6 The Enterprise Centre
Kelvin Lane, Crawley,
RH10 9PE

Registered in England & Wales: InterMedia Brand
Marketing Limited. 07256268. Registered Office: North
Quay House, Sutton Harbour, Plymouth. PL4 0RA
Accredited by ABC for reporting standards, providing our
publishers with data their suppliers can trust.

An associate member of The Professional Publishers
Association, with the common commitment of working
towards a prosperous multi-platform media industry.
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